Our client wanted to purchase an apartment in London and had tried to organise viewings himself ahead of his visit, however he found that estate agents didn’t answer his questions to his satisfaction or take him sufficiently seriously.
So after a few months, he instructed us to assist him. From the photographs he thought he would purchase a mews house in Notting Hill which had gone under offer the morning before he instructed us.
We always have strategies for wresting properties from other buyers in these situations so we persuaded the agents to allow us to view the property he thought he wanted and also viewed all other properties which we thought may be suitable. It was clear to us that the house in Notting Hill didn’t fit the brief which we told the client but we made it the first thing we should see in any case. We felt there were two properties which fulfilled the Client’s criteria: a house in Holland Park and an apartment in Bayswater with wonderful ceiling height and direct views over Hyde Park, but the Client decided that the house in Holland Park was a little far from the West End and the plethora of restaurants he liked to frequent.
Having established that the Bayswater apartment suited the client, we concentrated the search there and considered other apartments which overlooked Hyde Park in addition to those on the open market, and were able to introduce some additional flats which were not on the open market.
The client decided to stick with the apartment overlooking Hyde Park in Bayswater as it had air conditioning already installed. It was a new build apartment in a newly renovated building and was easy walking distance to a number of Michelin starred restaurants and bars.
Having bought a newly developed property there were a number of outstanding snagging issues which needed to be sorted out with the developers and managing agents. This ranged from marks on the wooden flooring to the comfort cooling system not working as it should. The developers were not at all pro-active when it came to resolving issues. We instructed an extremely detailed snagging report, which we then used as a reference point for all of our correspondence and persistently followed up all outstanding snagging problems until they were resolved.
We also set up accounts in our clients name for utility companies, tv licencing and the council and requested a sky tv package, broadband and telephone package and arranged for the installation. We arranged for contents insurance, a maintenance agreement for the comfort cooling system and arranged and allowed access for maintenance visits and builders, plumbers and electricians where work has been needed.
Although the flat was bought furnished, having been interior designed, there were still many things that it did not have – from baking trays and books to a washing machine and wine fridge: we bought all that was needed to make the flat a home, and were present to accept deliveries and arrange for installations to take place.
As this property was intended to be a pied-a-terre, not only for our client but also for his guests, we continue to assist him and act in a concierge capacity, taking care of his apartment and booking cars, restaurants and sports and theatre tickets and ensuring that the fridge is always fully stocked whenever he or his guests arrive.